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models.client.Ticket Class

Uses
Extends models.client.Base
Defined in: bundle.js:4214
Module: filesize

Client ticket model

Methods

addComment

(
  • comment
)
Bluebird.Promise

Defined in public/build/bundle.js:4400

Parameters:

  • comment String

Returns:

Bluebird.Promise:

addComment

(
  • comment
)
Bluebird.Promise

Defined in bundle.js:4346

Parameters:

  • comment String

Returns:

Bluebird.Promise:

addComment

(
  • comment
)
Bluebird.Promise

Defined in models/client/Ticket.js:180

Parameters:

  • comment String

Returns:

Bluebird.Promise:

addFollower

(
  • user
)
Bluebird.Promise

Defined in models/client/Ticket.js:313

Parameters:

  • user models.client.User | Number

    User or user id

Returns:

Bluebird.Promise:

addFollower

(
  • user
)
Bluebird.Promise

Defined in bundle.js:4479

Parameters:

  • user models.client.User | Number

    User or user id

Returns:

Bluebird.Promise:

addFollower

(
  • user
)
Bluebird.Promise

Defined in public/build/bundle.js:4533

Parameters:

  • user models.client.User | Number

    User or user id

Returns:

Bluebird.Promise:

addHandler

(
  • handler
)

Defined in public/build/bundle.js:4437

Add handler for the ticket

Parameters:

  • handler models.client.User

addHandler

(
  • handler
)

Defined in models/client/Ticket.js:217

Add handler for the ticket

Parameters:

  • handler models.client.User

addHandler

(
  • handler
)

Defined in bundle.js:4383

Add handler for the ticket

Parameters:

  • handler models.client.User

addTag

(
  • tagName
  • createdBy
)
Bluebird.Promise

Defined in public/build/bundle.js:4423

Parameters:

  • tagName String
  • createdBy models.client.User

Returns:

Bluebird.Promise:

addTag

(
  • tagName
  • createdBy
)
Bluebird.Promise

Defined in models/client/Ticket.js:203

Parameters:

  • tagName String
  • createdBy models.client.User

Returns:

Bluebird.Promise:

addTag

(
  • tagName
  • createdBy
)
Bluebird.Promise

Defined in bundle.js:4369

Parameters:

  • tagName String
  • createdBy models.client.User

Returns:

Bluebird.Promise:

addTitle

(
  • title
)
Bluebird.Promise

Defined in public/build/bundle.js:4411

Parameters:

  • title String

Returns:

Bluebird.Promise:

addTitle

(
  • title
)
Bluebird.Promise

Defined in models/client/Ticket.js:191

Parameters:

  • title String

Returns:

Bluebird.Promise:

addTitle

(
  • title
)
Bluebird.Promise

Defined in bundle.js:4357

Parameters:

  • title String

Returns:

Bluebird.Promise:

collection

(
  • models
)
models.client.Ticket.Collection static

Defined in public/build/bundle.js:4648

Return empty collection of tickets

Parameters:

  • models Array

    of models.client.Ticket

Returns:

models.client.Ticket.Collection:

collection

(
  • models
)
models.client.Ticket.Collection static

Defined in bundle.js:4594

Return empty collection of tickets

Parameters:

  • models Array

    of models.client.Ticket

Returns:

models.client.Ticket.Collection:

collection

(
  • models
)
models.client.Ticket.Collection static

Defined in models/client/Ticket.js:428

Return empty collection of tickets

Parameters:

  • models Array

    of models.client.Ticket

Returns:

models.client.Ticket.Collection:

createdAt

() Date

Inherited from models.BaseMixin but overwritten in models/BaseMixin.js:12

Returns:

Date:

createRobotComment

() models.client.Comment

Defined in public/build/bundle.js:4299

Create comment which is created by a "robot". Used to insert the automatic welcome message

Returns:

models.client.Comment:

createRobotComment

() models.client.Comment

Defined in bundle.js:4245

Create comment which is created by a "robot". Used to insert the automatic welcome message

Returns:

models.client.Comment:

createRobotComment

() models.client.Comment

Defined in models/client/Ticket.js:79

Create comment which is created by a "robot". Used to insert the automatic welcome message

Returns:

models.client.Comment:

deletedAt

() Date

Inherited from models.BaseMixin but overwritten in models/BaseMixin.js:36

Returns:

Date:

dispose

()

Inherited from models.client.Base but overwritten in models/client/Base.js:191

Call when not using this model anymore. Unbinds all event listeners.

firstUnreadUpdateFor

(
  • user
)
models.client.Base

Defined in public/build/bundle.js:4343

Parameters:

  • user models.client.User

Returns:

models.client.Base:

firstUnreadUpdateFor

(
  • user
)
models.client.Base

Defined in models/client/Ticket.js:123

Parameters:

  • user models.client.User

Returns:

models.client.Base:

firstUnreadUpdateFor

(
  • user
)
models.client.Base

Defined in bundle.js:4289

Parameters:

  • user models.client.User

Returns:

models.client.Base:

followers

() Array

Defined in bundle.js:4455

Returns:

Array:

of models.client.Followers

followers

() Array

Defined in models/client/Ticket.js:289

Returns:

Array:

of models.client.Followers

followers

() Array

Defined in public/build/bundle.js:4509

Returns:

Array:

of models.client.Followers

getCurrentStatus

() String

Defined in models/client/Ticket.js:337

Get ticket status using the updates relation. Ticket updates must be fetched with `this.updates().fetch() for this to work.

Returns:

String:

getCurrentStatus

() String

Defined in bundle.js:4503

Get ticket status using the updates relation. Ticket updates must be fetched with `this.updates().fetch() for this to work.

Returns:

String:

getCurrentStatus

() String

Defined in public/build/bundle.js:4557

Get ticket status using the updates relation. Ticket updates must be fetched with `this.updates().fetch() for this to work.

Returns:

String:

getCurrentTitle

() String

Defined in public/build/bundle.js:4580

Returns:

String:

getCurrentTitle

() String

Defined in bundle.js:4526

Returns:

String:

getCurrentTitle

() String

Defined in models/client/Ticket.js:360

Returns:

String:

getReadDate

(
  • user
)
Date

Defined in bundle.js:4552

Get Date object when the given user has last read this ticket content

Parameters:

  • user models.client.User

Returns:

Date:

getReadDate

(
  • user
)
Date

Defined in models/client/Ticket.js:386

Get Date object when the given user has last read this ticket content

Parameters:

  • user models.client.User

Returns:

Date:

getReadDate

(
  • user
)
Date

Defined in public/build/bundle.js:4606

Get Date object when the given user has last read this ticket content

Parameters:

  • user models.client.User

Returns:

Date:

handlers

() models.client.Base.Collection

Defined in public/build/bundle.js:4485

Returns:

models.client.Base.Collection:

Collection of models.client.Handler models

handlers

() models.client.Base.Collection

Defined in models/client/Ticket.js:265

Returns:

models.client.Base.Collection:

Collection of models.client.Handler models

handlers

() models.client.Base.Collection

Defined in bundle.js:4431

Returns:

models.client.Base.Collection:

Collection of models.client.Handler models

hasData

() Boolean

Defined in models/client/Ticket.js:163

Returns true after Ticket#fetch() has loaded ticket data

Returns:

Boolean:

hasData

() Boolean

Defined in public/build/bundle.js:4383

Returns true after Ticket#fetch() has loaded ticket data

Returns:

Boolean:

hasData

() Boolean

Defined in bundle.js:4329

Returns true after Ticket#fetch() has loaded ticket data

Returns:

Boolean:

hasRead

(
  • userId
)
Boolean

Defined in models/client/Ticket.js:373

Get read status of ticket

Parameters:

  • userId Integer

Returns:

Boolean:

hasRead

(
  • userId
)
Boolean

Defined in bundle.js:4539

Get read status of ticket

Parameters:

  • userId Integer

Returns:

Boolean:

hasRead

(
  • userId
)
Boolean

Defined in public/build/bundle.js:4593

Get read status of ticket

Parameters:

  • userId Integer

Returns:

Boolean:

hasVisibility

(
  • visibility
  • models
)

Inherited from models.BaseMixin: models/server/Visibility.js:24

Visibility assertion helper

Parameters:

  • visibility String
  • models Array

    Array of models.server.Visibility models

Returns:

Boolean

isFollower

(
  • UNKNOWN
)
Boolean

Defined in public/build/bundle.js:4522

Parameters:

  • UNKNOWN models.client.User | Number

Returns:

Boolean:

isFollower

(
  • UNKNOWN
)
Boolean

Defined in bundle.js:4468

Parameters:

  • UNKNOWN models.client.User | Number

Returns:

Boolean:

isFollower

(
  • UNKNOWN
)
Boolean

Defined in models/client/Ticket.js:302

Parameters:

  • UNKNOWN models.client.User | Number

Returns:

Boolean:

isHandler

(
  • UNKNOWN
)
Boolean

Defined in public/build/bundle.js:4498

Parameters:

  • UNKNOWN models.client.User | Number

Returns:

Boolean:

isHandler

(
  • UNKNOWN
)
Boolean

Defined in models/client/Ticket.js:278

Parameters:

  • UNKNOWN models.client.User | Number

Returns:

Boolean:

isHandler

(
  • UNKNOWN
)
Boolean

Defined in bundle.js:4444

Parameters:

  • UNKNOWN models.client.User | Number

Returns:

Boolean:

isSame

(
  • other
)

Inherited from models.BaseMixin but overwritten in models/BaseMixin.js:48

Return true if the other object is built using the same constructor and they have the same id

Parameters:

Returns:

Boolean

isSoftDeleted

() Boolean

Inherited from models.BaseMixin but overwritten in models/BaseMixin.js:28

Returns:

Boolean:

markAsRead

(
  • userId
)
Bluebird.Promise

Defined in models/client/Ticket.js:409

Parameters:

  • userId Integer

Returns:

Bluebird.Promise:

markAsRead

(
  • userId
)
Bluebird.Promise

Defined in public/build/bundle.js:4629

Parameters:

  • userId Integer

Returns:

Bluebird.Promise:

markAsRead

(
  • userId
)
Bluebird.Promise

Defined in bundle.js:4575

Parameters:

  • userId Integer

Returns:

Bluebird.Promise:

methodFromMixin

()

Inherited from models.TicketMixin: models/TicketMixin.js:10

Bar method

rel

(
  • key
)
Object | Array

Inherited from models.client.Base but overwritten in models/client/Base.js:145

Return relation data for given key or throw if it's not loaded

Parameters:

  • key String

Returns:

Object | Array:

Relation data

removeFollower

() Bluebird.Promise

Defined in public/build/bundle.js:4545

Returns:

Bluebird.Promise:

removeFollower

() Bluebird.Promise

Defined in models/client/Ticket.js:325

Returns:

Bluebird.Promise:

removeFollower

() Bluebird.Promise

Defined in bundle.js:4491

Returns:

Bluebird.Promise:

reset

()

Defined in public/build/bundle.js:4473

Resets the model attributes back to defaults. Comment collection cache is also cleared.

reset

()

Defined in bundle.js:4419

Resets the model attributes back to defaults. Comment collection cache is also cleared.

reset

()

Defined in models/client/Ticket.js:253

Resets the model attributes back to defaults. Comment collection cache is also cleared.

save

() Bluebird.Promise

Inherited from models.client.Base but overwritten in models/client/Base.js:163

Save model to server http://backbonejs.org/#Model-save

Returns:

Bluebird.Promise:

with the new saved model

setClosed

(
  • createdBy
)
Bluebird.Promise

Defined in models/client/Ticket.js:231

Close ticket by adding status:closed tag to it

Parameters:

  • createdBy models.client.User

Returns:

Bluebird.Promise:

setClosed

(
  • createdBy
)
Bluebird.Promise

Defined in bundle.js:4397

Close ticket by adding status:closed tag to it

Parameters:

  • createdBy models.client.User

Returns:

Bluebird.Promise:

setClosed

(
  • createdBy
)
Bluebird.Promise

Defined in public/build/bundle.js:4451

Close ticket by adding status:closed tag to it

Parameters:

  • createdBy models.client.User

Returns:

Bluebird.Promise:

setOpen

(
  • createdBy
)
Bluebird.Promise

Defined in bundle.js:4408

(re)open ticket by adding status:open tag to it

Parameters:

  • createdBy models.client.User

Returns:

Bluebird.Promise:

setOpen

(
  • createdBy
)
Bluebird.Promise

Defined in public/build/bundle.js:4462

(re)open ticket by adding status:open tag to it

Parameters:

  • createdBy models.client.User

Returns:

Bluebird.Promise:

setOpen

(
  • createdBy
)
Bluebird.Promise

Defined in models/client/Ticket.js:242

(re)open ticket by adding status:open tag to it

Parameters:

  • createdBy models.client.User

Returns:

Bluebird.Promise:

tags

() Array

Defined in bundle.js:4300

Returns:

Array:

Array of Tag models

tags

() Array

Defined in models/client/Ticket.js:134

Returns:

Array:

Array of Tag models

tags

() Array

Defined in public/build/bundle.js:4354

Returns:

Array:

Array of Tag models

titles

() Array

Defined in public/build/bundle.js:4365

Returns:

Array:

Array of Title models

titles

() Array

Defined in models/client/Ticket.js:145

Returns:

Array:

Array of Title models

titles

() Array

Defined in bundle.js:4311

Returns:

Array:

Array of Title models

uniqueId

() String

Inherited from models.client.Base but overwritten in models/client/Base.js:134

Returns:

String:

updatedAt

() Date

Inherited from models.BaseMixin but overwritten in models/BaseMixin.js:20

Returns:

Date:

updates

() models.client.UpdatesCollection

Defined in models/client/Ticket.js:103

Return updates for the Ticket. Calls are cached. Ie. multiple calls to this method will return the same collection instance.

Returns:

models.client.UpdatesCollection:

Collection of comments wrapped in a Promise

updates

() models.client.UpdatesCollection

Defined in bundle.js:4269

Return updates for the Ticket. Calls are cached. Ie. multiple calls to this method will return the same collection instance.

Returns:

models.client.UpdatesCollection:

Collection of comments wrapped in a Promise

updates

() models.client.UpdatesCollection

Defined in public/build/bundle.js:4323

Return updates for the Ticket. Calls are cached. Ie. multiple calls to this method will return the same collection instance.

Returns:

models.client.UpdatesCollection:

Collection of comments wrapped in a Promise

wasCreatedInVicinity

() Boolean

Inherited from models.client.Base but overwritten in models/client/Base.js:200

Return true if the another model was created within 60 seconds of this one by the same user

Returns:

Boolean:

Properties

idAttribute

String

Inherited from models.client.Base but overwritten in models/client/Base.js:119

Use unique_id from models.server.Base as the model id. We need this to be able to put models of diffent type to a single Backbone collection http://backbonejs.org/#Model-idAttribute

saving

Bluebird.Promise | Null

Inherited from models.client.Base but overwritten in models/client/Base.js:182

Promise of the saving operation instantiated by Base#save(). Available only when the operation is ongoing.